how to use the shop

Online Ordering

Shopping online with HGVT is a quick and easy process. It’s made faster if you’ve filled out all the sections in MY ACCOUNT so that the majority of your account and address information can be pre-populated for your order.
In this section of the help area, we detail the different types of orders and how to complete each step. If you need extra help, or find your query isn’t answered here, check out the FAQs section or contact our Technical Support Team on +1 813 200 7851 and they’ll talk you through it.

How to Order

Ordering is done via your shopping basket which you can access via the MY BASKET link at the top right of each page. You can add items to the basket by using any of the search methods, entering a quantity and clicking the ADD TO BASKET button. Alternatively go directly to MY BASKET and enter the order code and quantities required directly into the basket using the tab key on your keyboard to navigate from field to field. Click CHANGE AMOUNT when you have entered codes for all your parts.
ORDER DIRECT enables you to enter order codes and quantities directly into the shopping basket from the homepage. You can change quantities and delete items in your basket as necessary.
When you’re satisfied with your order click the ORDER button.
To complete the ordering process you can choose how you’d like to pay, where you’d like your order to be sent and other information such as creating a delivery schedule of your products for some time in the future. If you’re not ready to order yet, the contents of your basket will remain (even if you log out) until you delete them or submit the order.

Delivery Information

After clicking NEXT STEP in your shopping basket, you’ll be taken to the DELIVERY INFORMATION page. Here you can specify your chosen delivery method, delivery address and method of payment. This is where having filled in your profile (using the MY ACCOUNT section of the website) really makes things faster. If you’ve filled in your profile, you’ll see that your default delivery address has been automatically selected as the delivery address for this order. You can select a different delivery address by using the drop down menu and selecting another saved address and clicking SELECT ADDRESS. You can also edit your address if you notice an error or need to change any part of it.
If you need to arrange delivery to a new address, click on the ADD NEW ADDRESS button. This will take you through to a page to enter a new address for use now and in the future.
You can also do the same with your invoice address. Choose an address from the drop down menu and press SELECT ADDRESS, or EDIT ADDRESS if you need to make changes to it.
Click on ADD NEW ADDRESS if you haven’t already entered the address you’d like invoices to go to. Next, you’ll see a box where you can add comments to this order that will be printed on the despatch note.
Now select your delivery method. You’ll see a drop down menu labelled DELIVERY TYPE. Click on the menu arrow and you’ll see a range of shipping options and their costs. Select the one you’d like to use for this order.
Next, you’ll see a box where you can add comments for this delivery, such as instructions for the courier. For example, if the delivery is coming to your office, you might like to add a comment such as ‘please deliver to the mailroom and not reception’. This note will appear on the packaging so that it is visible during delivery. If this is a single delivery, all you have left to do on this page is select your payment method. Select your preferred method of payment from the drop down menu, then click CONTINUE to move to the next stage of the ordering process.

Order Summary

On the order summary page, check all the details to make sure your order is correct. If you need to make changes click on the links to go back to any stage of the order process. At this stage the order status near the top right of the page says incomplete.
You then need to check the box at the bottom to show that you’ve read and understand the terms and conditions of purchase. If you haven’t read through them, make sure you do so before checking the box.
If you wish to print this page, either click the print icon on your browser menu or select Print from the File menu. To complete the transaction click SUBMIT ORDER.

Order Acknowledgement

The ORDER ACKNOWLEDGEMENT page is displayed after clicking SUBMIT ORDER on the ORDER SUMMARY page. The order status, to the top right of the page, says ’Submitted’. An order confirmation number is also displayed for your order. You can print this page by either clicking the print icon on your browser menu or by selecting Print from the File menu.
You’ll also be sent an email confirming receipt of your order.
Order Cancellation
An order can only be cancelled by telephone by contacting Sales on +1 813 200 7851. Due to the efficiency of the Internet ordering process it may not be possible to prevent the delivery of these items. However you can take advantage of our 14 day no quibble guarantee for return of items.

Delivery and Returns

We offer a range of standard and express delivery options and have a no quibble returns policy. See our terms and conditions for more details.
Delivery Information
Our standard delivery option is next day delivery, for all in stock items (terms and conditions apply). For more urgent deliveries a range of special delivery services are available.
Orders received before 15.00 pm Monday to Friday will be despatched free of additional delivery charge on the same day for delivery the next working day – Orders received after these times will be despatched free of additional delivery charge the next working day.
Returns Policy
We understand that sometimes you change your mind after you’ve ordered or that occasionally items can be damaged in transit. If you’d like to return a product you must send it back to us within 14 days of receipt and it must be undamaged and in its original packaging.

The address for returns is:

HGVT Videotechnik GmbH
Bahnhofstrasse 34
34225 Baunatal
Germany

Not all items can be returned, so it’s recommended that you contact Sales before sending products back.

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